Warranty Pre-Authorization Specialist (Remote - Michigan) - Morley

Location: Remote – Michigan residents

Do you have an analytical mind, enjoy working with people and know how an auto dealership works? Would you like to work from home? This could be a great opportunity for you!

As a remote Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client.

What to Expect 

• You'll work closely with automotive dealers on the pre-approval program.
• Most of the time, you will be off the phones, working out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims.
• At times, you'll take calls from dealers who have questions about their decision or need help sending in their request using the app.
• In cases where additional clarification is needed, you'll call the dealer to get things figured out. 

What You'll Do

• Serve as an expert consultant to dealership service managers on warranty administration and service operations
• Provide excellent customer service
• Analyze warranty frequency and expense trends at the dealer level and identify improvements the dealer can make
• Analyze and identify warranty waste-reduction areas
• Help make sure the client’s warranty policies, bulletins and procedures are applied consistently
• Support the client's brand quality managers and engineering teams
• Deliver services that meet quality and productivity goals
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply? 

Required Skills

• Have an understanding of the automotive dealership environment
• Professional communication (written and spoken) and negotiation skills
• Excellent interpersonal skills 
• Able to listen closely with attention to detail
• Analytical and organizational skills, process-oriented approach
• A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
• Computer proficiency
• Typing skills (at least 35 WPM) – take a free typing test!
  (direct link to test: www.typingtest.com)
  

Eligibility Requirements

• High school diploma or equivalent
• Able to work shifts within the center’s hours of operation:
  • Monday - Friday, 8 a.m. - 8 p.m. Eastern time
  • Saturday, 8 a.m. - 5 p.m. Eastern time
• Must be able to stick to the schedule reliably

Nice to Have

• Experience in warranty administration or a related profession

Remote Work Requirements 

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience 
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc: Free online access to doctors 24/7
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com

Thank you for your interest in Morley.

Notices 

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy