Warranty Technician - Selectek, Inc.

Do you have a passion for exceptional customer service and a knack for fixing problems?

Be a Warranty Technician Hero at a Leading Foodservice Equipment Manufacturer!

Selectek has a fulltime opportunity for a Warranty Technician to join our growing team at a well-established Foodservice Equipment Manufacturer in the south metro Atlanta, GA area.

In this role, you'll be the hero for our customers! You'll use your expertise in commercial kitchen equipment to troubleshoot warranty and repair issues, ensuring our customers have a smooth and positive experience.

Note: You must be authorized to work for any employer in the USA to be considered.

Here's what you'll do:

• Become a warranty whiz! Diagnose and resolve customer concerns related to commercial kitchen equipment.
• Be a customer champion! Answer phone calls, address parts requests and complaints, and find solutions that leave customers happy.
• Partner like a pro! Collaborate with vendors to ensure timely repairs and parts acquisition.
• Keep it organized! Maintain detailed records of all warranty claims and issues.
• Sharpen your analytical skills! Analyze warranty data and generate reports to identify trends and improve processes.
• Hit the road when needed! Occasionally travel to customer sites to diagnose and resolve warranty issues firsthand.

What we're looking for:

• 1-3 years of experience working with commercial kitchen equipment is a must.
• A passion for providing exceptional customer service is key.
• Excellent communication skills to clearly explain technical information to customers.
• Strong organizational skills and a keen eye for detail to ensure accurate record keeping.

Bonus points if you have:

• 5+ years of customer service experience.
• A knack for problem-solving and a can-do attitude.

Ready to join a dynamic team and make a difference for our customers? We are! Apply today with Joe St. Louis at jstlouis@selectek.com!