Water Park Manager - The Fort Pontchartrain a Wyndham Hotel
Lake Harmony, PA 18624
About the Job
Job Description:
We are seeking a highly motivated and experienced Water Park Manager to oversee the day-to-day operations of our resort's water park. The ideal candidate will have a strong background in hospitality and event management, with a passion for delivering exceptional guest experiences. The Water Park Manager will be responsible for managing the water park's facilities, staff, and programs, ensuring that our guests have a safe and enjoyable experience.
Overview:
The Water Park Manager is responsible for the daily operations of the Water Park, Pools, and Lake. The overall goal of the Water Park Manager is to continually strive to achieve the companies' goals and standards through coaching, training and managing all Waterpark and Pool staff by taking a hands-on, team player approach. The Water Park Manager will develop a seasonal activities program that will enhance the value of a guest stay at the property. The Water Park Manager must provide exceptional customer service to satisfy expectations and heightened experience for all guests. The Water Park Manager is directly responsible for staffing and training in all receptive areas following company standards and SOPs.
Responsibilities:
- Oversee all operational functions related to the safe and effective operation of the Aquatics Department.
- Create and maintain the operating budget.
- Ensures that proper staffing levels are maintained. Assists in all lifeguard recruitment efforts.
- Provides direct supervision for Waterpark lead and supervisory staff.
- Responsible for the coordination and conduction of all lifeguard & aquatics training programs and ongoing in-service programs.
- Responsible for supporting any special projects and events planned by Marketing, Sales, Revenue or other departments, such as press/media events, previews, promotions, commercial shoots, etc. as assigned.
- Responsible for maintaining all Split Rock Resort standards and enforcing all resort policies & procedures.
- Responsible for monitoring equipment and facilities to insure proper maintenance.
- Maintaining par inventory levels of inventory equipment, housekeeping supplies, employee uniforms and other uniform standard requirements.
- Responsible for training/compliance standards for all existing and new employees.
- Responsible for the water park cleanliness and overseeing the keep up of general maintenance
- Monitor and submit bi-weekly payroll records for employees.
- Train, coach, counsel and discipline employees in accordance with Human Resources and company associate handbook.
- Must be able to complete non-routine tasks as assigned.
- Strong leadership and motivational skills.
- Detail oriented and able to manage multiple tasks.
- Must be computer literate, MS Word and Excel.
- Participates in Resort Manager on Duty Program.
- Flexible schedule which may require nights, weekends and holidays.
Requirements:
- High School diploma or equivalent experience required.
- College Degree preferred.
- Prior Water Park experience required.
- Minimum 2 years Aquatics Management experience in similar size facility preferred.
- Minimum of 2 years experience supervising, coaching, developing, leading, promoting teamwork, and providing effective feedback to employees required.
- StarGuard Elite Lifeguard Training Program license preferred.
- Experience in First Aid, CPR, and AED required.
- Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) license preferred.
- Emergency Medical Technician or other medical background.
- Demonstrated ability to effectively resolve conflict.
- Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel).
- Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed.
Physical Requirements:
- Able to bend, stretch, and twist.
- Able to sit or stand for long periods of time.
- Able to climb multiple flights of stairs on daily basis and walk frequently.
The ideal candidate will be a highly motivated and experienced individual with a passion for delivering exceptional guest experiences. If you are interested in a challenging and rewarding role that allows you to make a real difference, we encourage you to apply for this exciting opportunity.
Expected hours: No less than 40 per week
Job Type: Full-time
Expected hours: No less than 40 per week
Benefits:
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Every weekend
- Extended hours
- Holidays
Source : The Fort Pontchartrain a Wyndham Hotel
