Waterpark Park Guest Service Associate - Showboat Hotel & Island Waterpark

Department: Waterpark

Reports To: Waterpark Director, Assistant Director & Waterpark Managers

Job Type: Part Time

Requisition ID: XXX

Description

The Guest Service Associate is critical to ensuring the overall atmosphere of the waterpark meets, or exceeds, Island Waterpark Standards and guest expectations. Guest Service Associates are responsible for maintaining orderly daily operations while providing exceptional guest service and assisting guests as needed.

Essential Duties & Responsibilities:

• Assist guests with purchasing tickets, scheduled activities, season passes, waivers, lockers, and event tickets. Also responsible for staffing lost & found.
• Process guests' payments using cash, credit, gift cards, coupons, vouchers, etc.
• Provide guests with accurate information and directions about Island Waterpark
• Provide assistance with guest service issues, including resolving problems and concerns, and processing refunds if required.
• Promote and sell premium offerings such as zip line, cloud coaster, preferred seating, and cabanas.

Basic Qualifications

• Willingness to work a flexible schedule including nights, weekends, and/or Holidays as needed
• Knowledge of personal computer, cash handling, and keyboard.
• Ability to complete tasks simultaneously.
• Leadership, problem-solving, organization, and communication skills required
• Able to work well with others required.
• Strong customer service skills (verbal and written) preferred.
• Must be 16 years of age or older.

Preferred Qualifications

• Strong customer service and oral communication skills
• Previous experience with guest services
• Must be safety focused and able to think on feet

Physical Requirements

• Heavy work - Exerting up to 80 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
• Flexible and long hours are sometimes required including weekends and holidays. Time spent may be dictated by the number of clients or groups on property or by the time of the season
• Ability to move frequently throughout the large facility
• Standing and walking for long periods of time
• Ability to work in a fast-paced environment
• Must be able to work in environmental conditions that include, but are not limited to: Wet and humid environments, indoor tropical environmental conditions with up to 90% humidity and warm temperatures in excess of 70F, as well as outdoor environmental conditions

Mental Requirements

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests
• Must be able to adapt to a broad range of customer interactions, inquiries, and complaints
• Must be able to work with and understand financial information and data, basic arithmetic functions, and statistical analysis
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment
• Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information