Wealth Management Business Analyst II - Enterprise Bank
Lowell, MA
About the Job
Consistently being recognized both nationally and locally as a “Top Place to Work”, Enterprise Bank team members are as important to us as our core values
Join our dynamic team and experience a unique workplace culture where success is shared, and diversity is celebrated
What You’ll Do: The Wealth Management Business Analyst II is a key contributor to the efficient, effective, and well controlled operations of the bank, leveraging their expertise to analyze workflows and business processes, gather business requirements for new systems and to streamline and automate workloads, and to be a key contributor on initiatives aimed at improving our operational efficiency, improving customer experience with our bank, improving team member job satisfaction, and ensuring management’s control objectives are being met in a cost effective manner
This role requires an understanding of wealth management industry practices, operations, regulations, internal controls, and emerging technologies
ESSENTIAL FUNCTIONS & RESPONSIBILITIES + Works with department personnel business system users and stakeholders to identify inefficient processes to target for improvement
Establishes process performance objectives
+ Identifies training needs for current processes, as well as training needs for redesigned &/or new processes
+ Identifies and assists management in removing technical and cultural barriers to efficient business processes and to improve operations
+ Collaborates with stakeholders to elicit, document, and prioritize business requirements for various wealth initiatives, including new products, process enhancements, or system improvements
+ Conducts comprehensive analysis of wealth systems, processes, and data to identify opportunities for operational efficiencies, cost reductions, and customer experience enhancements
+ Develops and maintains detailed documentation, including business requirement documents, functional specifications, use cases, process flows, and test plans to support project initiatives
+ Engages in data analysis to derive insights into wealth performance metrics, customer behavior patterns, and market trends, providing recommendations based on data-driven findings
+ Presents ideas or situations to management to communicate findings and recommendations regarding existing operational practices
+ Works closely with cross-functional teams, including IS, Risk/InfoSec, Operations, the Digital Office, Compliance, and Marketing, to ensure seamless integration and implementation of wealth solutions while adhering to regulatory requirements
+ Supports the testing, validation, and implementation of wealth management solutions, ensuring they meet business objectives, regulatory standards, and customer expectations
+ Monitors relevant industry trends and data to use to compare to and evaluate internal operating practices
+ Recommends and models changes to procedures, workflows, processes, and/or systems
+ Utilizes effective analytical and problem-solving skills to provide operating processes & procedures that will optimize system utilization for both internal and external customers
+ Works with department managers to ensure written procedures exist and are periodically updated for Bank staff to operate and support business systems and delivery channels
+ Participates on projects for new or enhanced systems, or for new or enhanced products and services to end-customers
+ Acts as primary application support for specifically assigned department business applications
Primary support may involve participating in user access reviews
+ Represents assigned business areas in business continuity and disaster recovery testing
+ Responsible for driving communication and reporting to keep internal clients informed of progress and benefits of new and enhanced operating practices or systems
+ Assists in reviewing system enhancements, Interim Release Bulletins and General Release Bulletins to determine impact to the Bank
+ Escalates and tracks department technology issues for resolution
+ Presents business perspective to the Bank’s Change Management Advisory Committee when needed
+ Performs as assigned business area’s business analyst in the Bank’s project management process
+ Performs as the SME for data in department level applications and performs as a Data Steward to the Bank’s Data Governance Committee
+ Develops an understanding of the Bank’s supported data reporting solutions, performs as a report author for assigned business areas
+ Participates in business continuity and business impact analysis discussions
+ Acts as the liaison to outside vendors, including contract renewals, etc
Ongoing Application and Technical Support: + Support Wealth Management team members as first and second level support for business applications used widely across the department
+ Account and portfolio management and reporting system + Performance measurement and reporting systems + Regulatory compliance system + CRM system + Data analytics system Training: + Provides training for new products and services
+ Performs quarterly and yearly business continuity training with department staff members when necessary
Project Management Support: + Provides input to Chief Investment Officer for project scoping, resources, effort, and duration enabling Project Managers to define an accurate project plan
+ Confers with assigned project team to assist and lead in issue resolution
+ Adheres to standards for project methodologies and d + Works on multiple projects as a project team member
+ Supports department projects as Project Lead when PMO Project Manager not assigned
Other: + Performs all duties consistent with applicable Federal and State laws and regulations as well as Bank policies
+ Performs other related duties as assigned
+ Exceeds customer expectations by following the guidelines outlined in the Customer Experience Program
SUPERVISORY RESPONSIBILITIES, if any: This position has no supervisory responsibilities
REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience): Knowledge + Deep understanding of wealth management operations, products, services, and regulatory compliance standards (e.g., KYC, AML, GDPR, refer to any relevant Wealth Management regulations such as Reg 9, etc.) + Proficiency in data analysis tools (SQL, Excel, etc.) and business analysis methodologies (Agile, Waterfall, etc.)
+ Familiarity with wealth management technology environments + Knowledge in business analysis or implementation of software products + Knowledge and adherence to the organization’s ethics and Information Security policies and standards + Knowledge of wealth and trust company platforms + Maintains a general understanding of the portfolio of bankwide applications used across the organization Skills (including language, mathematical, reasoning, and computer skills) + Self-starter with proven ability to work independently + Comfortable talking and working with outside vendors on project specifications, deadlines and costs + Extremely comfortable working with computers and a variety of applications + Interpersonal skills and technical product knowledge and expertise are critical to being successful in this position + Excellent oral and written communications skills + Strong problem-solving skills + Strong analytical mindset, critical thinking skills, and attention to detail
+ Organizational and time management skills BNY NetX 360 Microsoft Dynamics 365 CRM Black Diamond platform MS Office Applications Microsoft Internet Explorer/Edge Chromium BVS IBM Cognos Reporting InvestEdge UKG Pro Project Management Solution Document Management systems Business Process Flow/Diagram tool Broadridge Abilities + Excellent communication, interpersonal, and stakeholder management skills
+ Ability to adapt to a dynamic and fast-paced environment while managing multiple projects simultaneously
+ Effective communicator with all levels of the organization + Ability to analyze issues and create and develop solutions This position is Hybrid
Candidates from MA, NH, and ME only
Requirements: + Bachelor’s degree in business administration, Finance, Economics, or related field; Master’s degree or relevant certifications are a plus; and + A minimum of 4 years of experience as a Business Analyst within the wealth management or financial services industry, with a proven track record of successfully driving industry related initiatives ; or + Equivalent combination of education and experience If you don’t meet all the requirements, apply anyway! Our recruiting team considers your entire professional journey
Enterprise team members are made up of more than just their previous titles
Our DEIB Value Statement: At Enterprise Bank, people and relationships come first
We encourage and foster a culture of diversity, equity, inclusion, and belonging where everyone feels valued and respected
We are committed to a caring workplace that recognizes the importance of making a meaningful, positive difference in the lives of our team members, customers, and communities
Please click here (https://www.enterprisebanking.com/inclusion) to view our Inclusion website for more information and to learn more of our story and Core Values
Benefits: We encourage every team member at Enterprise to lead a healthy and balanced life
We offer generous paid time-off programs, exceptional Tuition Assistance, College Loan Repayment, Wellness programs, Employee Resource Groups, opportunities to assist in your community as well as health, dental and life insurance coverage and a generous 401(k) match
Enterprise Bank is an equal opportunity employer and makes employment without regard to race, color, religion, gender, sexual orientation, age, national origin, ancestry, genetic information, gender identity, disability, marital status, active or veteran military status, retaliation or any other protected status
EOE M/F/Disabled/Vet
Qualifications Education Required + Bachelors Degree or better in Finance Experience Required + 4 years: Related Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information
41 CFR 60-1.35(c)