Web Application System Support - Tallahassee, FL - Georgia IT Inc.

Location: Tallahassee, FL

Duration: 12+ Months

Skills: Helpdesk, SQL

Experience: 8+ Years

No third party C2C

Responsibilities

· Possessing specialist knowledge of operating systems, devices, applications and software

· Providing technical support to teams within the organisation, and to external clients when required

· Assisting with systems integrations

· Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date

· Maintaining and updating technical documents and procedures

· Identifying and resolving technical issues

· Managing coordination at a local and international level where required

· Delivering regular and customised training to teams within the business

· Preparing maintenance plans and upgrading schedules for the organisation's systems

· Developing reports for teams across the business