Welcome Center -Night and Weekends- Pittsfield Branch - Berkshire Family Young Mens Christian Assoc. Inc.

Job Description: Welcome Center Mid-Day Shifts - Pittsfield Branch

Position Summary:
We are seeking a friendly and customer-oriented individual to join our team as a Welcome Center staff member for mid-day shifts at our Pittsfield branch. This role is crucial in ensuring a positive and welcoming experience for all visitors and assisting them with their needs. The ideal candidate should have excellent interpersonal skills, enjoy working with people, and be knowledgeable about the branch and its resources.

Responsibilities:
1. Greet and welcome all visitors to the Pittsfield branch in a friendly and professional manner.
2. Provide information and assistance to visitors regarding the branch's products, services, events, and resources.
3. Coordinate with other staff members to ensure visitors are directed to the appropriate department, resource, or staff member.
4. Answer and direct phone calls, taking messages and providing accurate information as necessary.
5. Process and track visitor sign-ins, providing appropriate access badges where required.
6. Handle general inquiries and complaints, ensuring prompt resolution or escalation to the appropriate department.
7. Maintain a clean and organized Welcome Center area, ensuring all brochures, pamphlets, and informational materials are stocked and up-to-date.
8. Assist with routine administrative duties such as photocopying, faxing, and filing when necessary.
9. Collaborate with team members to develop and implement initiatives to enhance the overall visitor experience.
10. Stay updated on branch policies, procedures, products, services, and events in order to provide accurate and current information to visitors.

Requirements:
1. High school diploma or equivalent qualification

2. Previous experience in customer service, receptionist, or front desk roles is preferred.

3. Excellent verbal and written communication skills.

    ** Bilingual preferred, but not required 

4. Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and basic computer skills.

5. Strong organizational and multitasking abilities.
6. Ability to remain calm and professional in stressful or difficult situations.
7. Ability to work collaboratively within a team as well as independently with minimal supervision.
8. Flexibility to work mid-day shifts, including some evenings and weekends, based on the branch's operating hours.
9. Knowledge of the Pittsfield community and its resources is a plus.

As a Welcome Center staff member for mid-day shifts at our Pittsfield branch, you will play an essential role in providing a warm and welcoming experience for all visitors. We offer a competitive salary and benefits package, along with opportunities for professional growth within our organization. If you are passionate about customer service and enjoy helping others, we invite you to apply for this exciting opportunity at our Pittsfield branch.