Welcome Desk Associate - JCCs of North America

Welcome Desk Associate
Kaplen JCC on the Palisades
411 E. Clinton Ave.
Tenafly, NJ 07670

We are looking for an enthusiastic customer service driven Welcome Desk team member to join us. This position provides front-line service and is the first point of contact for members and the larger community entering our facilities. This staff member will serve as an integral part of the Health & Wellness team and play a crucial role for the entire organization. Staff are responsible for welcoming and checking in me members, answering phones, managing customer issues and requests including technological support, processing sales, facilitating COVID -19 screening, and providing administrative support to the Health & Wellness team.

Qualifications & Specialized Skills

• Prior experience or passion for customer service or hospitality
• Ability to work and multi-task in a fast-paced environment as part of a team
• Display strong customer service skills with a positive and welcoming attitude
• Possess effective communication, organizational and interpersonal skills
• Computer skills and knowledge of relevant software (Microsoft Office Suite)
• Able to work consistent schedule either mornings, evenings, and/or Sundays
• Current CPR, First Aid, and AED (Automated External Defibrillator) certification (on-site training provided as needed)

Duties & Responsibilities

• Facilitate an exceptional experience for the JCC Community through warm greetings, customer service, and smooth check in processes
• Create memorable experiences for members, anticipating and accommodating their needs
• Assist members with the JCCOTP App and website
• Troubleshoot member issues and facilitate communication between supervisors
• Manage and maintain the courtesy desks in a clean and presentable form
• Be actively engaged in "cross selling" the other key revenue components of the Kaplen JCC to members/guests- i.e., Pre-school, after-school, summer camps, etc.by obtaining enough program knowledge of these key program areas.
• Knowledge of JCC emergency, security, and safety protocols (i.e., fire alarm evacuation, CPR, etc.). Calling 911 and alerting security personnel in emergency situations
• Other duties as needed
• Comfortable standing or sitting for lengthy periods
• Process financial transactions as needed
• Moderate-extended use of computer screen, right or left-hand use, typing
• Frequent use of cleaning chemicals

SCHEDULE: Part-Time , Mornings, Afternoons and Sundays

PHYSICAL DEMANDS:
While performing the duties of this job, employees are required to regularly talk, hear, reach with hands and arms regularly required to talk, hear, the ability to walk, stoop, squat, bending, kneel or crouch. In addition, be comfortable Lifting of 25 pounds or greater

This job description is not intended to be all-inclusive, and the incumbent will also perform other related business duties as assigned by supervisor or other management as required. The JCC reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

______________________________________________________________________________

No headhunters or recruitment firms please. The Kaplen JCC (Jewish Community Center) on the Palisades is an EOE. The It is the policy of this institution to provide equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, marital status, national origin, age, handicap, veteran status, or status within any other protected group.

We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees.

We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day.

To apply, please send your resume and a cover letter to Melanie Schatten at mschatten@jccotp.org

Under $25,000

Kaplen JCC On The Palisades is a welcoming home away from home for all who pass through its front doors. Our 185,000 square foot building plus acres of outside grounds feature 2 fitness centers, an indoor and outdoor aquatics center, group exercise, spin and pilates studios, 2 gymnasiums, tennis and racquet courts, indoor track, a luxurious spa, multiple playgrounds and fields and so much more. The JCC is home to the renowned Thurnauer School of Music, Leonard and Syril Rubin Nursery School, Neil Klatskin Day Camp, and the JCC Dance and Drama Schools. The JCC is also proud to offer extensive, high quality programs and services to adults of all ages, as well as to seniors and individuals with special needs.

VISION: Our vision is to be the center point of Jewish life in our community and to engage all generations in our mission and values.

MISSION: Deeply rooted in Jewish values and tradition, the Kaplen JCC on the Palisades is a vibrant home for the Jewish People that welcomes all and cultivates the social, intellectual, physical and spiritual well-being of the entire community.

VALUES: We are committed to demonstrating the following values and ask respect for these values from those with whom we interact: