Welcome Desk Coordinator - Roxbury Tenants of Harvard

Join the vibrant community at Roxbury Tenants of Harvard Association, Inc. (RTH), a pioneering 501(c)(3) non-profit dedicated to providing high-quality housing and comprehensive human services. Established in 1969 by local residents and Harvard University students, RTH fosters a culturally rich and inclusive environment in the Mission Hill neighborhood of Boston. Committed to enhancing the well-being of its diverse residents, RTH offers a range of programs and initiatives aimed at promoting health, education, community engagement, and empowerment.

Position Overview: RTH is seeking a dedicated Welcome Desk Coordinator to oversee our front desk operations and uphold our commitment to exceptional customer service. The ideal candidate will be organized, detail-oriented, and customer-focused, with a passion for fostering a welcoming environment for all. Reporting to the Member Services Director, the Welcome Desk Coordinator will play a pivotal role in ensuring smooth administrative processes and maintaining a positive atmosphere for residents, program participants, staff, and visitors. This is a second shift role, working on-site.

Responsibilities:

Administrative:

• Maintain adherence to RTH program standards and safety protocols.
• Lead by example in delivering superior customer service and professionalism.
• Ensure accurate record-keeping and timely response to inquiries via phone, email, and fax.
• Manage Welcome Desk coverage in collaboration with the Member Services Director.
• Monitor and replenish office supplies as needed.
• Assist with administrative tasks and provide support to team members as required.
• Foster a positive and safe work environment for all staff and volunteers.

Program Support:

• Answer and direct phone calls to appropriate personnel.
• Welcome and assist guests visiting the community center.
• Maintain cleanliness and organization of the front desk area.
• Facilitate registration and enrollment processes using the Twin Oaks system.

Candidate Attributes:

• Prioritize safety and promote a culture of respect and inclusion.
• Embody and promote RTH's core values through actions and interactions.
• Build rapport with residents, volunteers, and staff through empathetic communication.
• Demonstrate a genuine passion for serving individuals of all ages and abilities.
• Flexibility to accommodate varying work schedules and occasional tour requests.

Qualifications:

• High school diploma or equivalent.
• Professional demeanor with a minimum of two years of relevant work experience.
• Proficiency in basic office software and equipment (scanners, copiers, printers).
• Current CPR, AED, and First Aid certification required.

Other Skills and Abilities:

• Strong communication, leadership, and conflict resolution skills.
• Working knowledge of RTH policies and operational procedures.
• Willingness to occasionally provide tours of the RTH community center.

End Result:

1. Ensure the provision of safe, secure, and enriching experiences for residents and participants.
2. Contribute to the successful implementation of RTH's mission through effective Welcome Desk operations.
3. Deliver quality customer service to the community.
4. Acknowledge and accept the responsibilities outlined in this job description.

How to Apply: If you are passionate about making a difference in the lives of others and thrive in a collaborative environment, we invite you to join our team as a Welcome Desk Coordinator. Please submit your resume and a cover letter detailing your qualifications and interest in the position to [contact information]. We look forward to welcoming you to the RTH community!