Welcome Experience Coordinator - Onboarding Specialist - Fast Pace Health

Posting Title:Welcome Experience Coordinator - Onboarding SpecialistOverview:

Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Welcome Experience Coordinator to join our growing team. Our ideal candidate will be deeply committed to nurturing our Fast Pace mission of teamwork, communication, empowerment and quality care in a friendly and encouraging environment.

Fast Pace Health aims to push for a new vision of healthcare in rural communities that will consist of an array of different services. We are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient’s needs first and improves the health status of our communities.

Why Choose Fast Pace Health?:

Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Welcome Experience Coordinator you can be! We will help you grow your professional goals, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment. 

 

-We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few. 

 

- As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.

Responsibilities:

PRIMARY 

• Respond to applicant and new hire inquiries in a professional and timely manner regarding all 
  aspects of the welcome process, providing appropriate follow-up, and referring to corporate as 
  appropriate. 
• Facilitate the onboarding process through the system or systems utilized for processing new 
  hires to our company, with steps that include, but may or may not be limited to the following 

• Welcome communication, schedule drug test, request a background check, and data 
  entry the employee details into the Company HRIS. Add PTO accruals and employee 
  benefit guides into the Company HRIS once an employee starts 
• Engage with new employee before starting date and follow the pre-start checklist. 
• Confirm vaccination status, as required by law and RHA/UCA requirements 
• Confirm all paperwork, drug test and background check are complete, follow up with 
  new hire as necessary – save to employee file 
• Once an employee starts, complete I-9, and E-Verify and support process for 
  compliance purposes. 
• Follow up with employee for BLS/CPR card, TB Test, & Hep B Shot 
• If applicable, follow the steps to request a vehicle and/or credit card 
• Call the new employee after 90 days 

• Provide detailed information on company operations, structure, history, benefits, and job 
  responsibilities to inquiries. 
• Maintain confidential information and properly document information for recruiting and 
  payroll purposes. 
• Maintain and promote a high level of integrity within People Operations as part of the People 
  Team and the company. 
• Schedules training for new hires 
• Supports clinical training team by managing the overflow of new hires to include 
  communications with operations leadership and training placement. 
• Leverages collaborative-based technology (i.e., SharePoint, Smartsheet, etc.) to enhance onboarding and scheduling processes. 
• Suggest process improvements for continued efficiency utilizing all aspects of technology, but 
  maintaining a strong employee experience. 
• Continuous engagement with new hires to support an excellent employee experience. 
• Support employee engagement activities, working with P&C | Human Resources team. 
• When working in the office, build camaraderie in the corporate support office by engaging andnetworking with staff in a friendly and encouraging way. 
• The ability to embrace change to support a high-growth environment 
• The ability to maintainfriendly, cordial relations with all employees. 
• The ability to build and maintain confidence and credibility with all employees. 
• The ability to maintain friendly, cordial relations with all clients and employees; maintain a 
  positive work atmosphere by acting and communicating in a manner that results in a positive 
  work relationship with customers, co-workers, and managers. 
• The ability to perform the physical, use of senses, cognitive, and environmental functions of theposition, as specified on the physical demands. 
• Ability to comply with Company standards of operations. 
• Ability to adhere to the Core Values of the Company, of teamwork, communication, 
  empowerment, quality of care, and friendliness. 
• The ability to promote and maintain a respectful culture of employee, employer and businessconfidentiality. 

SECONDARY 

• On a regular basis, in conjunction with or upon the direction execute employee relations events within the Company.  
• Order Supplies for support corporate office, including kitchen supplies including but not limited to refreshments and condiments. Essential Functions Specific to Supporting Support Office 

Essential Functions Specific to Supporting Support Office: 

• Coordinate a customized onboarding experience for new senior executive leaders (Director, Vice President, and C-suite), in partnership with the. Director of People and Culture and CPO, that includes, but may or may not be limited to the following: 

• Coordination and scheduling of travel and accommodations  
• Preparation of detailed onboarding and training plan for the new leader’s first 30 days 
• Coordination of onboarding meetings and clinic visits  
• Regular in-person or virtual check-ins with new leaders to answer questions and provide clear direction on the onboarding and training experience  
• Coordinate and follow up with other departments and functional areas to ensure a smooth onboarding and training experience 

• Coordinate and assist with in-person and virtual engagement and recognition activities (i.e. happy hour events, recognition programs) for support office team members.  
• Collaborate with Director of People and Culture and CPO on innovating and improving current onboarding processes.  
• Facilitate the onboarding process through the system or systems utilized for processing senior leaders, supervising physicians, externs, and university students to our company, following the Standard Operating Procedure.  
• Responsible for coordinating placement of university placement students to ensure expectations and requirements are clearly met  
• Verifies that the site agreement contract is properly signed and that all its provisions are carried out by both parties  
• Responsible for maintaining and promoting the cleanliness of the corporate support office, including, holiday decorations, updating the bulletin board with events and pictures, maintaining the tidiness of office space; ensuring all waste in the common area is disposed of (i.e. shredder), and interview/board rooms and lobby area are immaculate, as appropriate. 
• Ability to update and maintaincorporate support office communication boards and other employee bulletin boards or poster requirements as appropriate. 

Non-Essential Functions: 

• Create PowerPoint and Excel presentations for employee events and presentations.  
• Assist with sourcing and interviewing as appropriate.  
• Perform other duties as assigned by management. 

Experience Requirements and Preferences::

Education: Bachelor’s Degree in Human Resources, Psychology, Communications,
or Marketing is strongly preferred

OR

 

Experience: Preferred at least one year of Human Resources experience

Education Requirements::Bachelors Degree (Preferred)Compliance:

Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.
Please refer to the links below for information regarding your rights under certain federal laws:
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
Mississippi Residents Only:
In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for “the presence of drugs [or alcohol] in their metabolites.” Miss. Code. Ann. § 71-7-3(5).

 

Applicants are limited to individuals from states, excluding the following:  California, Colorado, Hawaii, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.

Brand Name:FastPace Health