| Position Description | The position exists to triage and resolve production support issues for the WellSky Claims processing application engaging with WellSky product support as necessary - and to define future state business processes and functional specifications. The position requires a high level of analytical skills, organizational skills, sound judgment, and decision-making ability, excellent verbal and written communication skills, and the ability to work collaboratively across various teams. Serves as an internal consultant and subject matter expert for the WellSky Claims processing application Provides analysis and support to triage functional and/or technical issues o Consult/engage with product/development support, as required, to resolve reported issues Provides support for system configuration updates, feature enhancements, or changes to client-specific workflow to meet evolving business and user needs Develops, reviews, and elicits requirements, specifications, business processes, and recommendations related to proposed enhancements Evaluates and recommends business process improvements within the scope of supported business applications. Coordinates management and execution of testing activities for system enhancements May assist with coordination of workflow, training, and mentoring of support staff, as required Delivers presentations, communicates relevant project information to management and peers, and serves as a key participant in team and customer meetings. Performs all assigned duties in compliance with internal SOPs and external regulations. Performs all other duties, at the discretion of management, as assigned. Assures high-quality customer service to all customers. Must possess the skills and abilities to successfully perform all assigned duties and responsibilities. Effective oral and written communication skills. Able to organize, prioritize, and execute a variable workload and multiple priorities. Must have good customer service and interpersonal skills. Ability to work in a team environment and participate as an active team member. Must have analytical, statistical, personal organization, and problem-solving skills. Must have proficient computer skills. To include: o Basic office applications (Microsoft Office, Google Suite, or equivalent) o Familiarity with project management or life cycle management applications (Project, Jira, Rally, AzureDevops, or equivalent) o Reporting/data analysis skills with SQL or business intelligence tools (Nice to have) | |
