West Coast Regional Manager - Surveillance at Frasco Inc

Private Investigative insurance industry experience required.

Minimum 2 years in the field as a surveillance investigator required.

Join a leader in the investigations industry whose history spans over 60 years!

Essential job functions include,but are not limited to:

• Work with Assistant Vice President of Operations and/or Director of Surveillance to evaluate service line performance and develop strategies to ensure performance standards are met or exceeded
• Represent the company in a professional manner at all times, focusing on communication and appearance
• Work well in a rapid paced environment
• Daily results communicated to clients by telephone and email
• Daily communication with field staff by telephone and email
• Daily communication with senior management by telephone and email
• Electronic assignment document review
• Analysis of client requests and objectives
• Instructions of client assignment and objectives summarized for investigator
• Investigator case assignment done electronically in scheduling software
• Assignment details and related documents distributed to investigator electronically
• Management of client budget authorization in relation to work conducted
• Knowledge and direction of investigator activity and decisions
• Client expectation management
• Result reporting to clients via email and phone
• Investigator motivation and leadership
• Investigator accountability management
• Investigator report review
• Occasional field work both independently and with investigators
• Client instruction review and adherence
• Invoice calculation and creation
• Invoice approval if completed by administrative staff
• Employee availability management
• Employee overtime management
• Employee performance reviews and compensation management
• Occasional client face to face meetings/lunches/dinners/events
• Occasional association meetings/events
• Weekly attendance (phone/video) at staff meetings
• Investigator weekly timesheet approval
• Responsibility for investigator legal compliance
• Monitor/Coordinate Investigators Travel & Expense
• Represent Company/Client in court and/or legal proceedings
• Financial Responsibilities and Measurable Performance Goals

Knowledge and Skills:

• Excellent spoken and written English communication skills (Spanish speaking a plus)
• Ability to communicate ideas effectively and professionally
• Strong computer and internet skills
• Demonstrated ability to manage multiple, competing priorities
• Minimum of 5 years experience in a related role
• Ability to work under pressure and meet deadlines
• Careful attention and commitment to accuracy and detail
• Strong organizational & prioritization skills
• Goal oriented and comfortable working with metrics
• Ability to model behaviors that reflect Frasco's core values

Minimum Qualifications:

• Private Investigative insurance industry experience required (surveillance)
• Minimum 2 years in the field as a surveillance investigator required
• Bachelor's Degree in Criminal Justice or related management experience preferred
• Valid Driver License required
• Auto insurance limits $100,000 / $300,000 / $50,000 required
• Strong computer skills
• Experience with coaching, teaching, assessing and mentoring
• Ability to problem solve and lead teams to produce timely results
• Strong interpersonal skills and capabilities for dealing with all levels of management, their support teams and broad cross section of clients.

Must reside in Pacific Time Zone

Salary is competitive and commensurate with experience and location. This is a Full-Time Salaried/Exempt Position.

ABOUT US: Frasco Investigative Services, a division of Frasco, Inc., provides unparalleled quality investigations throughout the entire United States. Frasco is a full-service investigation corporation serving the insurance, legal, employment, and entertainment communities. Our client base includes many of the nation's largest insurance carriers in the workers' compensation, liability, and disability arenas; corporate and independent counsel; risk management for entertainers and public figures; and many municipalities and public agencies. Services we provide include surveillance, statement & interviews, activities checks, background checks, and other investigative endeavors. Through our Frasco Profiles division we provide national and international pre-employment screening. Our people:

All replies will remain confidential. EOE

PM21

Compensation details: 55000-75000 Yearly Salary

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