Wholesale Operations Specialist - Bonobos

Overview:

About PHOENIX 

 

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

 

About Bonobos

 

We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don’t think traditional retail, Bonobos is something you haven’t seen before. 

 

The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. We’ve created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts. 

Location Name:New York OfficeResponsibilities and Qualifications:

Bonobos is seeking a Wholesale Operations Specialist responsible for a combination of both operational and sales tasks.  Operationally, they will provide and create better efficiencies in reporting, data entry, and communications support, serving as the backbone of the wholesale department. This role is integral to the entire sales process from preseason items set up at a UPC/GXS level, to order processing, forecasting and outbound shipment processing. This role will maintain key systems and platforms including, but not limited to: Netsuite, Excel (advanced), and NuOrder. The Wholesale Operations Specialist will evaluate processes in place and partner with cross-functional resources to create improved efficiencies that fit current business needs and allow it to scale.  From a sales perspective, they will also work with Specialty Store Accounts, including new inbounds from various channels and focus on growing our top 10-20 current accounts and building new potential channels such as “Corporate” for example.  They will evaluate new specialty clients to ensure they are a fit for the brand and the capacity of the team, and potential ROI’s of the partnership.  The Bonobos wholesale division is positioned for growth and this role will have opportunities for additional exposure internally and externally.

 

KEY RESPONSIBILITIES

 

Operational:

• Pull weekly available-to-sell inventory reports for current and future shipment opportunities
• Cross function with DTC & planning to identify inventory opportunities in DTC that may be opportunistic for wholesale expansion
• Pull weekly open order reports to monitor shipment timing and work to improve fulfilment and turnaround times
• Evaluate the need for process improvements and work with cross functional teams to make the changes necessary
• Create seasonal line sheets in partnership with Wholesale Account Executive
• Work with Civa, an outsourced customer service solution, on NuOrder. This will include archiving outdated collections and maintaining NuOrder for current inventory and future collections, in partnership with the Wholesale Account Executive
• Work closely with engineering and operations to make sure inventories are syncing, to reflect updated availability, and help automate the specialty store order processing capabilities.
• Provide online digital support including: copy info, image requests, ensuring all live products are captured accurately
• Work with the sales and planning teams for by-size break outs for production needs, seasonally
• Assist with retailer portals, to input sample tracking details and other logistics, as needed to help monitor and minimize chargebacks
• Partner with cross-functional teams to manage timely inbound and outbound deliveries, samples, production orders, pricing, and ticketing
• Order maintenance within netsuite, to maintain the integrity of bulks and PO data

 

Sales:

• Qualify inbound retailer requests, to make sure the competitive landscape we “hang with” at the retailer and the retail price points carried are a fit for the brand
• Focus on growing current specialty stores
• Proactively share available inventory with clients, with an understanding of assortments (a merchant perspective) that may be appropriate by channel i.e. golf, swim, sportswear, sweaters, suiting, tailored and accessories
• Manage the life cycle of wholesale samples - placing orders seasonally, coordinating requests for major accounts, and preparing for internal meetings
• Data entry for retailer VLL and item input sheets
• Specialty store order processing
• Qualify inbound retailer requests to make sure the competitive landscape at the retailer and the retail price points carried are a fit for the brand
• Together, with the Director of Wholesale, establish rules of engagement for specialty stores, including minimum annual shipments, in order to prioritize workloads for a lean team and revenue growth
• Manage organic leads such as the corporate channel for new growth channels
• Assist the sales team as needed in seasonal market week deck and sample needs

 

REQUIRED EXPERIENCE & QUALIFICATIONS

• 2-3 years of B2B corporate selling or customer service experience required
• Netsuite and NuOrder experience not required but preferred
• Must be able to speak to current operations and/or retailer systems use
• Advance Excel skills
• A college degree is preferred

 

CRITICAL SKILLS & ATTRIBUTES

• Positivity and eagerness in problem-solving
• Detail oriented, but with a strong understanding the overarching goals
• Professional and customer-oriented
• Value self-awareness, intellectual honesty, judgment, empathy and positive energy

 

Benefits and Compensation:

PHOENIX offers a range of benefits to help protect full-time associates health and long-term financial security including:

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.

 

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Salary Range:$28.17 - $39.47Closing:

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

 

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.