Windows Desktop Administrator - Peraton
Offutt AFB, NE
About the Job
Responsibilities
Peraton is hiring a Desktop Administrator (Windows) who will perform the daily tasks listed below using Microsoft Operating Systems, along with any COTS/GOTS applications for three network domains, ensuring that defined security mandates are enforced. The individual must have a proven solid work experience background in customer service, and desktop support. The individual must have experience with working in a Windows 10/11 environment.
What you'll do:
- Stays abreast of developments in hardware and software.
- Support DoD customers in a demanding environment.
- Assists in designing systems to satisfy customer needs.
- Provides supervision of the customer installation of hardware and software products to maintain system integrity.
- Conducts system calibrations after the hardware and software are installed.
- Coordinates resolution of product/service issues, and upgrades.
- Manage printer services.
- Manage virtual machine management consoles. (Treidici, WYSE)
- Diagnose problems and escalate unresolved issues or problems – may provide alternative courses of action.
- Document problem resolutions completely and accurately.
- Use Remedy ticketing system to track work.
- Researches, collects, and reports technical capabilities of Company products and competing equipment and/or solutions.
- Design, develop, evaluate, and modify systems and systems-oriented products.
- Prepares equipment analysis to instruct sales force and customers in equipment capabilities.
- Coordinates the planning, design, and installation of equipment, using knowledge of engineering and programming as well as sophisticated instruments and computers.
- Provide technical guidance to management on changing trends and emerging products in the industry to further improve existing technology and its application.
- Develops and maintains manuals, drawings, system specifications, electronic and hardcopy files of customer installations, calibration records, maintenance records, and quality control information.
- Provide after-hours support for emergency scenarios.
- Be familiar with the DISA STIG requirements for Windows-based workstations.
- Be familiar with DoD Information Assurance Concepts/Process.
Qualifications
0 years with BS/BA; 4 years no degree, or commensurate experience in a DoD environment in lieu of degree
What you'll need:
- Experience in software installation.
- Experience in Windows troubleshooting.
- Experience in laptop/PC maintenance and service.
- Active Secret clearance, with the ability to obtain TS/SCI
Required Certifications:
- Must obtain/maintain a DoD 8570 IAT Level II is required (e.g., Security+, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP) Certification within 120 Days of hire.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.