WIRE DESK ASSISTANT at Nicolet National Bank

As a Wire Desk Assistant, you will:

• Processes wire transfers through the WireXchange wire transfer system with a high degree of proficiency and speed.
• Communicate with internal colleagues and external customers via phone, email, and written correspondence.
• Resolve issues by researching solutions and identifying the best option. Handle escalated customer issues, or further escalates customer issues as appropriate.
• Cross-train regularly to maintain proficiency in a variety of departmental functions and administrative tasks. Create and update department procedures as required.
• Provide necessary reporting to bank management.
• Review Fraud Software daily to identify potential fraud on wire transactions. Timely identification reduces risk to the customer and the bank.
• Review daily reports and general ledger account reconciliations. Make correction/ adjustment entries as appropriate.
• Review daily reports to identify and correct possible errors or omissions.
• Identify and suggest process improvements for daily tasks and department functions.
• Serve as backup for Electronic Payments Assistants as necessary.

Qualifications

• High School diploma or equivalent
• 2 years administrative and/or accounting experience/ 2 years banking electronic payment processing experience

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.