Workers Comp Representative - TEKsystems

Join a global hearing care company!

Job Description:

• Whether it is the adjuster, provider, other professional customer groups or the claimant, greet each interaction with empathy, fully engaged in meeting the customer’s needs
• Ability to manage multi-channel, professional communications with customers, with heavy emphasis on email communication, but also including inbound and outbound phone calls, email correspondence, etc.
• Demonstrate both efficiency and care in each customer experience
• Leverage technology and internal resources to provide benefit education to the customer
• Use problem solving and critical thinking capabilities to identify and understand barriers to care (I.e. network requirements, customer nuances, etc.)
• Guide the customer through the processes and needs to ensure the claimant receives the hearing care needed
• Ensure each customer receives timely and authentic follow-up throughout the Workers Compensation work stream
• Own all follow-up calls to all customer types, including the provider, claimant, vendor partners and adjusters
• Achieves quality standards on every file by following all company guidelines achieving quality and cycle time targets ensuring proper documentation.

Main Position Details:

Start: 10/21 or 10/28

Pay: $25.00/Hr - $25.50/Hr

Schedule: Monday - Friday 8:00am - 4:30pm CST

Location: 100% Remote, All equipment is provided.

Position Expectations:

• All new WC requests worked within 24 hours of being received (With follow up attempted)
• 80% or greater availability scores
• 85% or greater quality scores

Qualifications:

• High school diploma or GED
• Ability to thrive in a performance based high-touch customer service environment
• Excellent interpersonal, verbal, and written communication skills
• High level of curiosity and ability to problem solve
• Thrive in a team environment, with the ability to excel in a fast-paced atmosphere and successfully collaborate with diverse groups at all levels of the organization

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.