Workers Compensation Claims Handler - Optimal Inc.

Position Description:

Workers Compensation Claims Handler at the Plant with a focus on excellent customer service, quality claims handling, and loss cost management. Plant-based position with hybrid work schedule to be considered.

Skills Required:

• Set up and enter new claims into a claim management system, ensuring claim coding is correct and files are properly documented.
• Perform critical claim technical tasks including plant investigations and 3-point contacts. Interview claimants, employers, medical professionals, legal counsel and witnesses and prepare thorough investigation summaries.
• Prepare files for outside counsel. Assist in management of all elements of claim files to reduce or maintain medical costs, lost time duration and litigation expenses.
• Participate in case management meetings and collaborate with medical, human resources and labor to facilitate a return-to-work plan for workers compensation and related absences.
• Supports other claim representatives with larger or more complex claims as necessary.
• Process medical and related expense payments
• Prefer Ability to interpret and analyze complex information.
• Excellent verbal, written and interpersonal communication skills. Work collaboratively and effectively in a team environment.
• Organize and prioritize workload and manage multiple priorities.
• Ability to work a flexible work schedule. Maintain professional client relationships

Experience Required:

1-3 years of related Workers Compensation experience

Education Required:

High school diploma or equivalent