Workforce Design Specialist, AWS Industries Workforce Management - Amazon

Description The AWS Industries organization supports large enterprise organizations with multi-national operations and decentralized IT decision making in their AWS journey. Adjacent to the AWS Industries organization, the Sales, Marketing, and Global Services (SMGS) Operations team is the driving force behind our commercial success. We are responsible for supporting our commercial Leadership, Management, and field teams in achieving our organizational objectives, delivering exceptional customer outcomes, and enabling continuous improvements in field productivity. The Workforce Management Team is seeking an Org Design & Headcount Forecast Specialist who is a master of organizational optimization and workforce planning. As a key strategic partner, you'll leverage your expertise in organizational psychology to design efficient workforce structures, forecast headcount based on future business needs, and ensure staffing aligns seamlessly with the company's strategic goals. Your ability to balance factors like efficiency, employee, and team performance will make you a vital collaborator for department leads as you work to unlock new levels of agility and success. With an analytical mindset and strong business acumen, you'll build financial models, present innovative org design strategies, and provide actionable insights that empower leaders to make informed decisions about gaining the most ROI from their sales force. If you're passionate about continuous improvement and driving organizational excellence through data-driven solutions, this is an opportunity to make a transformative impact. Key job responsibilities - Design workforce structures that balance efficiency, morale and performance. - Develop detailed headcount forecasts based on historical trends and future needs. - Support decision-making on org design strategies or scaling operations. - Work closely with department leads to align staffing needs with business objectives. - Forecast OPEX costs related to headcount and provide insights on strategic workforce decisions. A day in the life As an Org Design & Headcount Forecast Specialist, your day is a whirlwind of data analysis, forward-thinking strategy, and cross-functional collaboration. You leverage your expertise in organizational psychology to optimize workforce structures, forecast headcount, and align staffing with business goals. From building financial models to presenting innovative org design strategies, you're at the forefront of shaping the company's future. Your ability to balance efficiency, and performance makes you a key strategic partner driving organizational agility and success. About the team We are a team with the opportunity to drive innovation in the workforce management space. Since we are a sales organization, our greatest asset is our people. Identifying how to give our sales team's an edge is our number one priority. We pride ourselves on earning trust with our stakeholders by building meaningful and collaborative relationships with our sales teams. We think big, drive continuous improvement, and invent and simplify. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Basic Qualifications - 7+ years of sales operations or equivalent experience - 7+ years of Microsoft Excel experience - Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations - Experience defining, refining and implementing sales processes, procedures and policies or equivalent - Bachelor's degree or equivalent Preferred Qualifications - Experience using Salesforce (or other CRM tool) or BI tools - Experience presenting to senior leadership - Experience in business-process design or equivalent Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.