Workforce Management Professional II - Humana
Dover, DE
About the Job
Become a part of our caring community and help us put health first
The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
The Workforce Management Professional II assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. This individual provides analysis of talent and staffing needs based on strategic planning at the enterprise level. This person understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. This person makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.
+ Use forecasting to develop short-term plans and build schedules to support the forecast
+ Communicates forecasting, performance optimization, insights, and issue resolution for business partners
+ Report management and maintenance. Delivers daily, weekly, and monthly reports
+ Mentor and train peers and other workforce management professionals on the use of workforce management tools and technology
+ Create and maintain SharePoint forms
+ Work analytic tickets including but not limited to troubleshooting desktops process analytics issues, setting up call and/or screen recording, and troubleshooting call/screen recording
+ Analyze data and provide operational suggestions and recommendations
+ Independently interpret information, identify challenges, and formulate solutions
+ Present workforce management short-term planning and insights to senior leadership and business partners
+ Follows established guidelines/procedures
+ Possibility of quarterly travel
Use your skills to make an impact
Required Qualifications
+ Minimum 1 year of Workforce Management processes experience
+ Experience utilizing Genesys, Avaya, Aspect, and/or other WFM tools
+ Flexible schedule based on business need (able to work up to 10pm EST and to work at least one weekend a month during peak season - October to March)
+ Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint
+ Excellent written and oral communication skills
+ Strong analysis, critical thinking, and analytical problem-solving skills
+ Ability to handle multiple tasks and deadlines with attention to detail
+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Work-At-Home Requirements
+ At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested
+ Satellite, cellular and microwave connection can be used only if approved by leadership
+ Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Preferred Qualifications
+ Staffing model experience
+ SQL experience
+ Prior experience in Process or Project Management
+ Experience with workforce management forecasting
Additional Information
+ As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
+ If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. This is a remote role - #LI-Remote
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$52,500 - $72,300 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
The Workforce Management Professional II assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. This individual provides analysis of talent and staffing needs based on strategic planning at the enterprise level. This person understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. This person makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.
+ Use forecasting to develop short-term plans and build schedules to support the forecast
+ Communicates forecasting, performance optimization, insights, and issue resolution for business partners
+ Report management and maintenance. Delivers daily, weekly, and monthly reports
+ Mentor and train peers and other workforce management professionals on the use of workforce management tools and technology
+ Create and maintain SharePoint forms
+ Work analytic tickets including but not limited to troubleshooting desktops process analytics issues, setting up call and/or screen recording, and troubleshooting call/screen recording
+ Analyze data and provide operational suggestions and recommendations
+ Independently interpret information, identify challenges, and formulate solutions
+ Present workforce management short-term planning and insights to senior leadership and business partners
+ Follows established guidelines/procedures
+ Possibility of quarterly travel
Use your skills to make an impact
Required Qualifications
+ Minimum 1 year of Workforce Management processes experience
+ Experience utilizing Genesys, Avaya, Aspect, and/or other WFM tools
+ Flexible schedule based on business need (able to work up to 10pm EST and to work at least one weekend a month during peak season - October to March)
+ Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint
+ Excellent written and oral communication skills
+ Strong analysis, critical thinking, and analytical problem-solving skills
+ Ability to handle multiple tasks and deadlines with attention to detail
+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Work-At-Home Requirements
+ At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested
+ Satellite, cellular and microwave connection can be used only if approved by leadership
+ Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Preferred Qualifications
+ Staffing model experience
+ SQL experience
+ Prior experience in Process or Project Management
+ Experience with workforce management forecasting
Additional Information
+ As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
+ If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. This is a remote role - #LI-Remote
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$52,500 - $72,300 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Source : Humana