Workforce Manager - Raleigh, NC - TEKsystems, Inc

Benefits of Joining Our Team:

• Growth potential within the organization including various career paths in Recruiting and B2B Sales
• An elite and continuous recruiter training program within the IT Talent Solutions and Services industry
• Dynamic and diverse culture within a strong team environment
• Opportunities for continued education and education assistance
• Unlimited earning potential, including a competitive base salary and uncapped commission structure
• Charitable and social responsibility opportunities

Job Summary:

The On Premise Manager (OPM) has multiple responsibilities. Primarily, the OPM is responsible for satisfaction of the contractors on site. The OPM will manage the contractor experience by providing world-class customer service by managing communication proactively related to essential job functions. The OPM must have the ability to effectively communicate to contractors, potential contractors, client contacts and internal contacts

Essential Functions:

• Perform all necessary contractor screenings to ensure their qualifications meet open positions (i.e. interviews, reference checks, skills testing, background checks, etc…)
• Addressing contractor frequently asked questions pertaining to the assignment, pay, benefit, etc
• Maintain and manage contractor work force according to the client specific Progressive Discipline Program as outlined in the TEKsystems Client Employee Handbook. This includes monitoring attendance & lateness, providing warnings, etc
• Follow Injury Reporting Protocol by communicating with the appropriate internal contact and the local medical facility that provides post accident care
• Serve as the interface between client managers, local office (if applicable) and contract employees. This includes regular attendance of client production and/or staff meetings
• Maintain all documentation using TEKsystems's online system and/or client systems to track performance feedback regarding contractors
• Delivery performance feedback to on-site contractor as needed
• Delivery and maintain all client related requirements related to on site contractor workforce, such as route audits of contractor PPE, and other employee compliance measure as client specifies
• Maintain a professional work environment in alignment with current client culture, while maintaining the TEKsystems expected standards of the guiding principles
• Use TEKsystems Employee Relations as escalation point and resource for employee issues
• Utilize the available and appropriate resources of TEKsystems for conflict resolution 

Supervisory or Management Responsibilities:

• May have supervisor responsibilities based on solution onsite. If position has supervisor responsibilities, will execute supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Minimum Education/Abilities/Skills:

• Bachelor’s degree in Business or related field or prior business experience preferred
• 1+ years’ experience with any one or a combination of the following: high volume recruiting, managing a high volume account, or providing on-premise support to a client

Salary:

$54k (plus COLA where applicable) + performance based bonuses (annual) + $100 cell phone allowance

Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link below

https://www.teksystems.com/en/careers/benefits