Workforce Technology Engineer - Aditi Consulting
San Francisco, CA 94105
About the Job
Responsibilities:
Requirements:
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.
- Daily support and triage for our federal employees
- Provide in person and remote support to our employees (all worker types and employee levels). Requests will come in a variety of forms such as tickets, walkups, Slack and email
- Meet and/or exceed Service Delivery SLAs and CSAT goals
- Break/Fix support as issues are discovered and resolving issues in a timely manner
- Proactively look for opportunities to increase customer and team productivity
- Effectively communicate with our customers and stakeholders with empathy and a customer first mindset
- Create knowledge articles and videos to enable our team and customers with technology best practices
- Strive to resolve all employee support interactions on first touch, whenever possible, while proactively and conscientiously balancing competing demands in a fast-paced environment
- Ability to identify potential user issues as larger system or company-wide incidents
- Bring a positive and fun spirit to the work you do each day
Requirements:
- 3+ years experience with Mac and PC technical support.
- 3+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems.
- 2+ years supporting VDI solutions (VMware, AWS).
- Flexible for early morning coverage and some late evening support.
- Experience with high priority escalations and high-pressure situations.
- Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
- Excellent communication skills and customer service attitude.
- Self-starter with initiative and a high 'figure it out' factor.
- Proven desire to take ownership of tasks and projects and follow through to completion.
Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.
Source : Aditi Consulting