Workstation Specialist :: Harrisburg, PA (Onsite) - ARK Solutions, Inc.
Harrisburg, PA 17120
About the Job
Ark Solutions Inc is looking for Workstation Specialist!
Position: Workstation Specialist
Location: Harrisburg, PA (Onsite)
Duration: 7+ Months and possibility of extension
Description:
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Responsibilities:
Position: Workstation Specialist
Location: Harrisburg, PA (Onsite)
Duration: 7+ Months and possibility of extension
Description:
Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Responsibilities:
- Monitor incident queues for issues and take ownership and assist customers as required
- Keep all support tickets up to date and well documented
- As required, provided documentation on issue resolution for other teams
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
| Skills | Required / Desired | Experience |
| Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +). | Required | 3 Years |
| Develop, test, maintain PC images. | Required | 3 Years |
| Experience supporting PC’s in a large domain environment. | Required | 3 Years |
| Install and configure PC hardware and peripherals. | Required | 3 Years |
| Repair PC’s by replacing hard drives, motherboards, memory, etc. | Required | 3 Years |
| Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. | Required | 3 Years |
| Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. | Required | 3 Years |
| Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. | Required | 3 Years |
| Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) | Required | 2 Years |
| Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. | Required | 2 Years |
| Experience integrating Macintosh systems into an Active Directory Domain environment. | Required | 1 Year |
| Scripting with VBS and PowerShell | Desired | 2 Years |
| Configuration Management Console queries and reporting. | Desired | 2 Years |
| SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. | Desired | 2 Years |
| Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). | Desired | 2 Years |
| Microsoft Certification. | Desired | 2 Years |
| Able to communicate in a clear manner. | Desired | |
| Change oriented – improve processes and confront difficult circumstances in creative ways. | Desired | |
| Demonstrated customer focus; building strong customer relationships. | Desired | |
| Effectively evaluate information to make correct decisions. | Desired | |
| Strong problem-solving skills, able to narrow scope of problems, eliminate irrelevant information. | Desired | |
| Strong team player – collaborate with others, be open to other ways of doing things. | Desired | |
| Interested in emerging technologies demonstrated through training and attending technical events. | Desired |
Source : ARK Solutions, Inc.
