Workstation Specialist - Diversified Systems, Inc.
Harrisburg, PA 17120
About the Job
Workstation Specialist
Onsite
Prefer candidates local to the Harrisburg, PA Area
Description:
DSI is searching for a Workstation Specialist who will be a member of the Workstation Support Team. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Responsibilities:
Requirements:
Preferred Skills:
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Onsite
Prefer candidates local to the Harrisburg, PA Area
Description:
DSI is searching for a Workstation Specialist who will be a member of the Workstation Support Team. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Responsibilities:
- Monitor incident queues for issues and take ownership and assist customers as required.
- Keep all support tickets up to date and well documented.
- As required, provided documentation on issue resolution for other teams.
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Requirements:
- 3 years experience deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's +).
- 3 years experience develop, test, maintain PC images.
- 3 years experience supporting PC's in a large domain environment.
- 3 years experience Install and configure PC hardware and peripherals.
- 3 years experience Repair PC's by replacing hard drives, motherboards, memory, etc.
- 3 years experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's.
- Knowledge of Active Directory and experience troubleshooting GPO's and name resolution.
- 3 years experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's.
- 3 years experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD).
- 2 years experience with Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's.
- 2 years experience integrating Macintosh systems into an Active Directory Domain environment.
- 1 year experience Scripting with VBS and PowerShell.
Preferred Skills:
- 2 years experience with Configuration Management Console queries and reporting.
- 2 years experience with SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.
- 2 years experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).
- 2 Years Microsoft Certification.
- Able to communicate in a clear manner.
- Change oriented – improve processes and confront difficult circumstances in creative ways.
- Demonstrated customer focus; building strong customer relationships.
- Effectively evaluate information to make correct decisions.
- Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.
- Strong team player – collaborate with others, be open to other ways of doing things.
- Interested in emerging technologies demonstrated through training and attending technical events.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Source : Diversified Systems, Inc.
