Writer-Technical Communications - Baptist Memorial Health

Summary

The Technical Communications Writer candidate we are seeking has deep knowledge of technical communication practices - including how to research content needs thoroughly, write succinctly and clearly, chunk content effectively for maximum readability and reuse, and how to lead others to follow industry-standard practices. This candidate will ensure that Baptist knowledge needs are met in a timely, effective, and efficient manner.

A candidate for this position should look forward to working in a fast-paced, team-oriented environment, and must be a highly skilled communicator and a motivated self-starter.

Candidates must be flexible and able to manage competing/changing priorities in a fast-paced environment, where documentation may need to include multiple versions based on user needs.

Responsibilities

We are seeking a knowledgeable, self-motivated candidate who can:
• Create documentation that is usable, friendly, and easy to understand so that we can:

oReduce the amount of time people spend calling the Help Desk for items they can solve themselves

oLower the number of front-line calls, making it easier for the Help Desk to respond to those more complex situations that require more time
• Use excellent technical communication skills to:

oMonitor and help revise the writing quality of job aids and articles.

oDevelop job aids to support BTS Communications for ongoing major projects
• Work with key leaders of Baptist Technology Services (BTS) to draft Post Incident Review reports. Drafting these reports will require the writer to gather all evidence surrounding an event and provide the narrative for how it was resolved.
• Assess documentation needs, analyze current information available to identify gaps, and recommend solutions
• Effectively capture, organize, and share knowledge to drive innovation and enable informed decision making
• Follow industry-standard technical communication processes to develop the information, including:

oUsing BMHCC-approved templates, conventions, and style guides

oObtaining access to tools, applications, and systems necessary to document the information

oResearching the requirements and identifying all pertinent information that needs to be included

oCollaborating with Subject Matter Experts (SMEs) in Baptist Technology Services (BTS) to understand the subject matter and processes needed

oParticipating in Teams calls as needed with SMEs to observe processes and confirm order of steps, decisions made, and tools used

oFollowing approved technical communication development, editing, revision, review, and approval processes
• Stay current on BTS Communications trends, tools, and methodologies to continuously improve our information sharing capabilities

Requirements, Preferences and Experience
• 5 years of technical communications experience
• Bachelor's degree in English, Technical Communications, or related field preferred. Linguistic focus a bonus
• Proven functional skills in technical communication. Provide a portfolio of your work.
• Excellent communication skills. The candidate must be able to:

oClearly convey complex technical information to a wide range of audiences - including BTS co-workers, managers, leadership, and team members

oArticulate points clearly and concisely

oTranslate complex instructions, processes, and information into sixth-grade level understanding
• A working technical knowledge background to be able to ask the right questions at the right time to the right people
• Experience with usability testing, analyzing, and developing content for best readability, and structuring information into memorable chunks
• Experience interpreting IT requirements, recognizing impact on processes, and making recommendations
• Proficiency with:

oMicrosoft Tools, including 365, Office.com, Teams, SharePoint, PowerPoint

oCreating and editing graphics and screen shots

oWorkflow tools such as Visio considered helpful

oProfessional editing
• Familiarity with:

oKeeping Employee and Patient Data Secure

oContent Management

oOracle ERP

oAzure/Citrix Virtual Desktops

oThin Clients

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

• Competitive salaries
• Paid vacation/time off
• Continuing education opportunities
• Generous retirement plan
• Health insurance, including dental and vision
• Sick leave
• Service awards
• Free parking
• Short-term disability
• Life insurance
• Health care and dependent care spending accounts
• Education assistance/continuing education
• Employee referral program

Job Summary:
Position: 18619 - Writer-Technical Communications Senior
Facility: BMHCC Corporate Office
Department: HS IS Admin Corporate
Category: Information Systems
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN :Memphis
Located in the Memphis metro area