Xfinity Retail Store Manager - Comcast Corporation

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for delivering a best in class experience for customers and their store team. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost- effective manner. Hires, coaches and evaluates personnel based on performance standards. Develops personal performance plans with employees and provides continuous performance feedback and quarterly performance plan reviews. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget. Manages team which may include exempt and non- exempt employees. Provides subject matter guidance to employees as required.

Job Description

Core Responsibilities

• Partners with business partners at the regional and divisional levels to support and ensure positive sales results in the direct sales channels. This is accomplished by effectively deploying defined sales programs and identifying standard methodologies and process improvements across the footprint.
• Supports identification and the use of defined key efficiency metrics which measure/define the criteria of success for sales team. Leads team metrics and develops/distributes reports as needed.
• Ensures team leads and team members are clear on daily, weekly and monthly objectives with a full vision of year-end departmental sales goals. Requires teams to be trained in accordance with the appropriate learning plans including classroom, coaching, simulations, eLearning modules and others as advised.
• Ascertains that teams are fully knowledgeable on Comcast product offerings, branding messages and current offers/promotions. Validates all reporting of sales and installation numbers and other metrics on an ongoing basis but at least weekly.
• Works with IT and other departments to ensure appropriate sales routing and assignments are distributed, validated and reported.
• Consistent track record of achieving and surpassing sales quotas via leading by metrics, mentoring and performance management.
• Demonstrated ability of collaborating and building consensus across multiple functional areas.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as needed.
• Other duties and responsibilities as assigned.

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Lead the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be ravenous learners, tenacious users and experienced ambassadors of our outstanding technology, product packages, especially our digital tools and experiences.
• Win as a team - make wonderful things happen by working together and being open-minded.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Get results and strive for outstanding growth!
• Respect and promote diversity and inclusiveness.
• Do what's right for each other, our customers, investors, and our communities.

What are the BENEFITS of Comcast?

• Development and Advancement Opportunities
• Employee Resource Groups
• Day 1 Medical/Dental/Vision Insurance
• 401k Matching
• Discounted Services (must reside in the footprint)
• Many more benefits and perks!

Disclaimer:

• This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Sales Team Development; Customer Experience (CX); Customer Relationships; Problem Solving; Retail Store Operations; Conflict Resolution; Communication

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years