Xfinity Retail Store Market Manager - (Knoxville, Chattanooga, Huntsville and Tuscaloosa) - Comcast Corporation
Knoxville, TN
About the Job
Job Summary
Responsible for empowering, motivating, guiding, and developing a team focused on providing superior service to our valued customers across multiple retail stores. Provides focus and engagement to five critical areas: sales/revenue, customer and employee experience, critical operations, ethics, and integrity. Is a strong people developer that drives sales performance and sets the cultural tone of the market stores through subject matter expertise of the customer experience Fosters a performance-based culture; excels at coaching, providing direction, cross collaboration, and delivers actionable feedback to store leadership to drive sales. Demonstrates strong communication abilities and a flexible, agile leadership style. Identifies opportunities to improve overall performance from both a financial and employee engagement perspective, offering guidance where needed. Operates as a subject matter expert in the customer experience and Company brand. Serves as a true generalist across varying workstreams and priorities. Ensures operational plans are aligned with business objectives and contributes to functional strategy development. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.Job Description
This Market Manager will oversee Xfinity Retail Stores in the Central Area which includes locations in the Knoxville, Chattanooga, Huntsville and Tuscaloosa.
Core Responsibilities
Support, influence, consult and develop a highly engaged, winning sales team within the Retail Sales space across multiple stores/markets and levels across the organization.
Act as a promoter of the customer experience, Company brand principles and the customer retail journey, insight gatherer, and can show strong influence with store leadership across the market and region.
Solve needs, make connections with a warm and friendly approach, and is a strong advocate for our products.
Embrace and lead innovation, change and change management within their channel, markets and regions.
Focus on developing and fostering an environment conducive for hiring engaged and high performing employees as well as caring for the development and progression of existing employees within the market/ region/ organization.
Effectively analyzes situations to gain understanding and make sound, timely decisions that factor in costs, risks, and impact to employee and customer experience. Takes action to achieve resolution(s).
Leverages key business, talent, performance and workforce management tools and platforms to successfully support optimal staffing, and key sales and operational functions.
Champion the Company brand in each store within the territory. Ensure all product/service/promotion merchandising and the visual readiness/experience meets the retail channel expectations.
Responsible for the look of the store- i.e. supporting an environment to tell the Company story, create brand awareness, ensuring each store is a proper reflection of the brand.
Strong connection to the business as well as institutional knowledge regarding key performance indicators, sales performance, and profitability. Excels at relaying information to teams across the retail space.
Develops and manages Company sales and profit goals for the retail stores. Effectively executes a successful workforce management strategy aligned with Company's business needs and ensures that all stores are fully staffed.
Oversight and engagement regarding safety and security requirements and protocols to support operational excellence in each location.
Support the company’s commitment to diversity, equity, and inclusion. Support creating a culture where every employee can participate and feels valued for who they are, and ensuring teams are representative of the communities we support.
Partners closely with onsite leadership regarding training, updates on new promotions, products, and corporate initiatives. Collaborates with local leadership to maintain alignment with market objectives and initiatives.
Holds onsite leadership accountable for assessing individual and team performance and provides location leadership with the appropriate coaching tools to engage employees, provide feedback, and create improvement plans as needed.
Works with local leadership to maintain alignment with market objectives and initiatives.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Leadership; Business
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
