Job Title: Restaurant Server

Department: Operations

Reports To: Store/Restaurant Manager

FLSA Status: Non-Exempt

First: Variable Shift

POSITION SUMMARY

The Restaurant Server provides superior customer service in a welcoming and friendly atmosphere. The Server provides table service to restaurant patrons by taking orders for food and beverages, delivering orders to the table, and ensuring that patrons have a pleasant dining experience.

CORE FUNCTIONS OF POSITION

• Greets customers as they are seated at the table; ensures the table is clean and that utensils, napkins, and other needs have been provided.
• Distributes menus and presents the daily specials.
• Answers questions regarding the menu.
• Takes food and beverage orders and delivers them to the kitchen.
• Delivers food, beverages, condiments, and other requested items to customers.
• Ensures that food is prepared correctly and to customers' satisfaction; returns incorrect or improperly cooked orders to kitchen.
• Collects plates and clears the table as customers finish their meals.
• Prepares customers' checks and collects payments.
• Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.
• Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in a fast-paced environment
• Possesses excellent time management skills and the ability to handle multiple tasks.
• Good oral and written communication.
• Complete understanding of all safety requirements and company safety policies.
• Complete knowledge of all company security regulations and federal/state/local regulations relating to food safety.
• Commitment to excellence in customer service and other DMG values.
• Excellent interpersonal and customer service skills.
• Well-organized with ability to take and place food and beverage orders accurately.
• Ability to operate point-of-sale systems.

EDUCATION AND EXPERIENCE REQUIRED

• Customer-service experience preferred.
• Must be at least sixteen years old (at least 21 years old to serve alcoholic beverages).
• Previous experience as a server preferred.
• Must successfully complete the restaurant's training course.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Lifting and carrying up to 60 pounds on an occasional basis.
• Frequent stooping, bending, squatting, kneeling, walking, reaching turning.
• Must be able to work at a fast pace.

By this document, Diversified Management Group, Inc. discloses to you that a consumer report, including an investigative consumer report containing information as to your character, general reputation, personal characteristics and mode of living, may be obtained for employment purposes as part of the pre-employment background investigation and at any time during your employment. Should an investigative consumer report be requested, you will have the right to request a complete and accurate disclosure of the nature and scope of the investigation requested and a written summary of your rights under the Fair Credit Reporting Act.