Zendesk Technical Architect - ApTask

About Client:
The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.
It offers a comprehensive set of services, including:
IT Services: Application development, maintenance, and testing.
Consulting: Business consulting, IT strategy, and digital transformation.
Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.
Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.



Salary Range: $120K-$150K/Annum



Job Description:

• Build and maintain support applications and tools.
• Improve team efficiency and quality by building / maintaining tools to assist in daily operations.
• Build and maintain apps/integrations that bring critical user information directly into the support platform.
• Build and maintain integrations with our support platform (Zendesk) and external services (e.g. Vimeo, OTT, Salesforce, Air table, Slack, etc.). In particular, maintain the webhook integration between Zendesk and Vimeo.
• Configure and maintain other third-party applications within the support platform.
• Build and maintain the Help Centre front end and help centre customization.
• Knowledge on SSO (single sign on) and ability to customize support experience based on Customers identification (membership type).
• Add/remove copy, upsells, and tweaks to the overall appearance.
• Implement Help Centre integrations (AI chatbot).
• Build and maintain browser-based and phone support channels.
• This includes the Core Contact Form, other specialized contact forms, as well as various Zendesk widgets across the site.
• Investigate and implement new support channels, such as AI-powered chat interfaces.
• Build, evolve and maintain the Enterprise phone support line in Twilio.

• 4+ years in a systems application developing/engineering role within customer support.
• 3+ years of experiences working with Zendesk app frameworks and Web API s and a general understanding of Zendesk is a must.
• Proficiency in NodeJS, Python, PHP, ReactJS, NextJS.
• CI/CD tools.

• React JS | Salesforce(SFDC) | Web API

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com