Zoom Support Engineer Temp to Perm Hybrid - Randstad USA
Bedford, TX 76021
About the Job
Our enterprise client has an IMMEDIATE opening for a temp to perm Zoom Engineer with experience with Contact Center experience.
The ideal candidate will have several years of hands on support experience with Zoom products, phone and video conference and will be responsbile for troubleshoooting, install of equipment. Will take direction from Senior Telecom Manager and be able to work independently with little oversight.
Must be in office 3 to 4 days a week, temp to perm.
location: Bedford, Texas
job type: Contract
salary: $30 - 40 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Duties include adding, moving and changing telephone systems and providing support to all enterprise locations.
Candidate will have experience supporting Zoom phone systems as well as Contact Center
Will work cross-organizationally to set-up and/or resolve Level 1 to level 3 issues with the Zoom network infrastructure team, call recording teams or call routing teams. Designing system layouts/configurations and planning new product implementations including pricing for new projects to meet business needs are also included in the responsibilities.
Qualifications:
1 to 4 years of experience supporting Zoom Products
- Knowledge of Zoom systems across a multi-site environment
- Knowledge of carrier services and interfaces
- Experience with problem solving, trouble shooting
- Experience and willingness to mentor and motivate others and work well within and across teams
- strong interpersonal skills, both oral and written
- strong organizational skills
- Ability to think outside the box
- Proficient with MS Office Applications, Windows Operating System
Required Skills:
1 to 4 years of IT experience
2+ years of Unified Communications
3+ years of Zoom
Excellent written and verbal comm skills
MUST COMMIT TO BEING IN OFFICE 3 TO 4 DAYS A WEEK IN FORT WORTH 76155
TEMP TO PERM AFTER 4 TO 7 MONTHS
qualifications:
- Experience level: Experienced
- Minimum 3 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.