– Customer Service Representative (Louisville Slugger & EvoShield) - Wilson Sporting Goods Co.

At Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream.

We believe that being an athlete isn’t something you do, it’s who you are. It’s a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion.

Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference —and who love to help others win. Together, we will create a better world through sport. Join us.

We are currently seeking a Customer Service Representative to service its professional baseball business, specifically its Louisville Slugger and EvoShield brands.  This individual will be working with many customers, MLB/MiLB team equipment managers, Trainers, and Purchasing/Accounting personnel; Major League Baseball representatives; Former Players; Player Agents; Collegiate Summer Leagues; and Professional/College players visiting the Louisville Slugger factory and Louisville Slugger Innovation Center.

With a focus on sales and promotions, the Customer Service Representative works directly with internal team members in the Baseball/Softball Business Unit, as well as external customers to build strong relationships, complete orders, and execute resolutions for any concerns that our customers may have.  This role is accountable for meeting targeted metrics and providing an outstanding level of service to our internal and external customers and business partners. 

Specific responsibilities include, but are not limited to:

• Builds strong customer relationships by focusing on customer needs, developing solutions, and delivering prompt and accurate information for the Baseball Sales and Promotions Program to team members in the Baseball/Softball BU, player agents, and major/minor league equipment managers, trainers, and applicable team personnel.
• Processes player contracts and maintains electronic records of details and dates of contracts.
• Processes and tracks player payments, bonuses, company invoices, expenses, etc.
• Completes and monitors the order cycle for both custom and stock products from order entry through product delivery to customer including changes to orders, cancellations, and related customer communications for players, and staff.
• Maintains accurate log of equipment distributed through Baseball Promotions Program.
• Manages and resolves all outstanding order and inventory related issues between shipping locations, receiving departments, sales, and the account management teams.
• Assists the team with preparation for spring training via planning, reporting, and other organizational and efficiency related executions.
• Answers customer phone calls and emails in a timely manner.
• Assists team members with managing and maintaining budgets for baseball, focusing on promotions.
• Assists in maintaining customer access to the EvoShield VIP website.
• Supports Professional & College player visits to Louisville Slugger Innovation Center with product expertise and ability to capture photos and video for social media.
• Assists Promotions Team in process improvement aimed at maximizing efficiencies servicing Professional and Collegiate clientele.
• Other job duties as required.

This role requires a High School Diploma or GED. We are seeking candidates with a minimum of 3 years of experience in marketing, promotions, or customer service

Other qualifications include:

• Proficiency in Microsoft Windows, Excel, and Word.
• SAP knowledge is a plus.
• Excellent verbal communication and listening skills.
• Esteemed organizational skills
• Attention to detail with outstanding follow-through and time management skills.
• Ability to maintain composure in high pressure or urgent situations.
• Participation in or a passion for sports, specifically baseball or softball, is preferred.
• Understanding of social media
• Ability to travel (10%)

What We’ll Provide

We offer an innovative, inclusive, and people-first environment with competitive benefits and perks, including:

• Paid time off for part- and full-time employees
• Education reimbursement
• Medical, dental and vision
• Pre-tax transit discounts
• 401(k) with company match
• Life insurance
• Paid parental leave
• Professional development opportunities
• Volunteering programs
• Team-building outings
• Discounts on Wilson and Amer Sports products

Wilson Sporting Goods Co. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.